Work

Sadhan – Streamlining Driver Onboarding & Lead Management

ClientSadhan
DisciplinesUX Design, Strategy
IndustryLogistics
Timeline2023

About

Sadhan partnered with Wugweb to streamline their driver onboarding and lead management processes, creating a digital platform that reduces friction and accelerates time-to-productivity for new drivers.

Challenges

Paper-Based Processes

Legacy onboarding relied on manual paperwork, causing delays and errors in driver verification.

Lead Tracking Fragmentation

Multiple disconnected systems made it difficult to track leads through the pipeline.

Solutions

Digital Onboarding Portal

A self-service portal where drivers could upload documents, complete training modules, and track their onboarding status.

Unified Lead Management

A centralized CRM-style dashboard gave the sales team full visibility into lead status and follow-up actions.

Impact

Faster Onboarding

Driver onboarding time was reduced significantly with digital document submission and automated verification.

Improved Lead Conversion

The unified lead management system helped the sales team prioritize and convert leads more effectively.

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