ITC Dark Fantasy x Citadel: Personalizing the Spy Experience

Turning viewers into spies through a personalized, high-stakes digital journey.

Interactive MarketingPersonalizationViral Mechanics
Client / Brand ITC Citadel
Timeline2023
DisciplinesStrategy, Creative Technology, Web Development
IndustryMedia & Entertainment
TeamVedanshu Srivastava, Satish Kumar, Kareem Khan, Amitabh Bhatnagar, Yatin Gupta

About

To celebrate the release of the global spy series Citadel, ITC Sunfeast Dark Fantasy launched a 360-degree promotional campaign designed to immerse consumers in the world of espionage. By integrating QR technology on limited-edition cookie packs, we turned a physical purchase into a digital recruitment journey, allowing fans to "uncover their fantasy" and join Priyanka Chopra’s elite spy network.

The problem

  • Frictionless QR Entry

    Enabling instant access without app downloads.

  • Low Engagement Risk

    Avoiding static, form-heavy promotional experiences.

  • Narrative Immersion

    Making digital participation feel cinematic and personal.

  • Viral Asset Creation

    Designing shareable outputs that drive organic reach.

The approach

QR-to-Microsite Bridge

Built a lightweight, mobile-optimized entry experience.

Personalized Spy ID Generator

Enabled custom visual identities through image processing.

Immersive Audio-Visual Layers

Integrated spy calls and character-driven videos.

Gamified Lead Capture

Embedded data collection within the narrative flow.

One-Tap Social Sharing

Enabled instant cross-platform sharing of Spy IDs.

Scalable Backend Infrastructure

Supported traffic spikes from national campaigns.

The outcome

  • High-Intent Lead Capture

    Generated large volumes of qualified user data.

  • Organic Viral Reach

    User sharing amplified campaign visibility.

  • Experience-Led Brand Lift

    Elevated Dark Fantasy into an entertainment brand.

  • Retail-to-Digital Success

    Proven FMCG-to-OTT engagement blueprint.

Design thesis

Story Drives Data. Narrative-first journeys outperform forms.

Zero Friction Wins. Entry speed defines participation rates.

Personalization Fuels Sharing. Users share when they are the hero.

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